Kiln Creek Animal Care

Absolutely love them at Kiln Creek....We moved here in September and had to find a new vet for our fur babies. We have had 2 unplanned visits for 2 of our babies. They got us in right away. One visit was the day after Thanksgiving when our pomaweenie's eyes went cloudy overnight and he lost vision. Thankfully, he is okay and is turning a corner. They are prompt, caring, knowledgeable, friendly, and feel like family. I am so grateful I found a wonderful veterinarian office with amazing staff for our babies. Dr. Chris is amazing♥️

tldr; Dr. Cutler is amazing! I have a reactive dog that is difficult to work with. Because of that, vet visits are always a nightmare. But everything was different with Dr. Cutler and I had no idea how smoothly a vet visit could go. On the intake form, I was asked about my dogs needs, where he likes to be touched, how he likes to interact with people and what surfaces he is comfortable standing on. When I arrived for my visit, it was very clear that the staff read that and took it seriously. The room was set up to meet his needs and the staff was kind and gentle with him. Dr. Cutler offer my dog medicine that really helped my dog cope with the stress of the visit. We have seen at least 5 vets in his life and no vet has ever offered these medications to us. It was great because for the first time ever, I was not spending the entire visit holding my dog down. I was able to talk with the doctor and staff. Which will lead to better outcomes because it the past, it was so stressful my dog and I were just trying to get out of the office as fast as possible. During the vet visit, Dr. Cutler laid out options for testing and treatment and allowed us to consider what worker for us. The staff priced everything out during the visit and checked with me to make sure there was not a shock at the end. We will be moving all our pets to Dr. Cutler!

We’ve only been coming here since last year but after our first visit we decided this is our new vet! They are fear free which is so comforting. The staff is friendly and attentive. They treat your pet as one of their own and they’re kind which is very important to me. They are knowledgeable and can always answer any question(s) I ask. My cat likes coming here because they always give him the good treats and lots of attention . 😉 Don’t look around anymore, this is the place to go! Here’s my baby, Leo. 💕

Kiln Creek Animal Clinic is by far the best veterinary clinic I have ever experienced. They always put my pets first and treat them like there own, which is such a relief because I always want my babies to feel safe. This clinic in the short time I have been going here has gone above and beyond in every way imaginable and I can't say enough amazing things about them. If your looking for the best and most affordable care for your pets THIS IS THE PLACE!! My only regret is that I didn't find them sooner

I would rate them zero stars. How can an appointment need to be rescheduled after being 5 minutes late? A FORTY MINUTE appointment is jeopardized by being 5 minutes late. I understand that they have a process, but advising my daughter about the restrictions beforehand would have been helpful. The email provided not only gave the wrong time for the appointment, but then they wanted to penalize her 98$ for a missed appointment fee after driving from Virginia Beach to Newport News (gas) to see this “exceptional” veterinary clinic. I am so disappointed and will not be using their services in the future.